Frequently Asked Questions
Everything you need to know about shopping with Momox fashion
What is the quality of the second-hand items at Momox fashion?
Every item undergoes a rigorous manual quality check by our experts. We only list clothing, shoes, and accessories that are in like-new or very good condition, ensuring you receive high-quality fashion at a fraction of the original price.
How long does shipping take and what are the costs?
We typically process orders within 24 hours. Delivery usually takes 3-5 business days. Shipping costs are calculated at checkout, but we offer free shipping on orders over a specific threshold as indicated on our homepage.
Can I return an item if it doesn't fit?
Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can return the items in their original condition. Please use our online return portal to generate a shipping label.
Which payment methods do you accept?
We accept a variety of secure payment options, including major credit cards (Visa, Mastercard, American Express), PayPal, and Klarna for 'Pay Later' or installment options.
Are the items I see unique pieces?
Yes, since we specialize in pre-loved fashion, most of our items are unique, one-off pieces. If you see something you like, we recommend purchasing it quickly as we rarely have the same item in the same size twice.
How do I know if an item will fit me?
We provide the original manufacturer's size for every product. Additionally, we include detailed descriptions of the fit and, where possible, specific measurements to help you make the right choice.